Customer Service Representative - Bilingual (Spanish) at Rangam
North Chicago, IL 60064
About the Job
Start Time (AM/PM): 10.30 AM
End Time (AM/PM): 7:00 PM
Must be able to speak and write fluent Spanish only
Customer Service II
- In Office position
- Fluent in Spanish and English (verbal and writing)
- This position is Nonexempt. Hours over 40 will be paid at Time and a Half.
- 3 - 5-year experience required.
- Takes inbound or places outbound calls to provide information to customers.
- Utilizes a database to retrieve customer or company information.
- Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information.
- Must demonstrate patience, tact, empathy and problem-solving skills with consistently good voice quality.
- Can organize and handle calls with speed and accuracy.
- Can work with complex computer applications and resource materials.
- Can use multiple operating environments (Windows, DOS, Mainframe).
- Required to have skills in the following PC software products, Lotus Notes, Excel, MS Word
