Customer Service Representative - Besa Lighting

Why Besa Lighting?

At Besa Lighting, we believe that lighting is a magical combination of art and science. Lighting affects everyone and provides the challenge for creative expression and efficient performance to be merged. Lighting has the ability to change the atmosphere in an environment; it can bring a sense of wow or make a space complete. Working at Besa is an opportunity to be a part of a company that values the balance of passion at work as well as home. The company structure offers the ability for the employees to have a meaningful impact on our customers, teammates, operations, and the overall culture. Besa Lighting has been able to develop and grow due to the innovative ideas from its employees. Located in the Columbus, Ohio metro area since 1993, Besa has proudly offered "sensibly contemporary" solutions for customers located throughout North America.

Summary/Objective

The successful candidate for this role will have a strong command of the company's customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Communicates directly with customers as needed via phone or email regarding questions, concerns, technical issues, etc.
• Performs informal and formal needs assessments for each customer to recommend appropriate goods and services
• Develops a rapport with customers, demonstrating a friendly and helpful manner to put them at ease
• Becomes adept with current information about services and products available for customers
• Provides timely and accurate information to incoming customer order status and product knowledge requests
• Processes customer orders/changes/returns according to established department policies and procedures, taking into consideration delivery dates and inventory levels for fulfillment
• Prepares source data for computer entry by compiling and sorting information; establishes entry priorities
• Processes customer and account source documents by reviewing data for deficiencies; resolves discrepancies or shortages by using standard procedures
• Enters customer and account data by inputting alphabetic and numeric information
• Reviews and verifies data entered into database to ensure accuracy
• Anticipates the needs of clients and addresses them accordingly

Competencies

• Customer/client focus
• Problem solving and analysis
• Time management
• Written and verbal communication skills
• Multi-tasking abilities
• Communication proficiency
• Teamwork orientation
• Technical capacity

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, etc.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit, use hands to fingers, and reach with hands and arms. The employee may be required on occasion to lift and/or move items up to and including 20 pounds.

Position Type/Expected Hours of Work

This is a full-time position with the expected minimum 40 hours a week. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Overtime may be required as necessary.

Travel

Up to 2-3 weeks of travel annually may be required.

Required Education and Experience

• High school or GED is required
• Two to four years of customer service experience is required

EEO Statement

Besa Lighting provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Besa Lighting complies with applicable state and local governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, compensation, and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.