Customer Service Representative - Vireo Health

Who we are

Here at Vireo Health, Inc. (“Vireo”) our mission is to bring the best of technology, science, and engineering to the cannabis industry. We are a physician-led, customer-focused team of more than 500 dedicated employees creating best-in-class cannabis products and customer experiences. Vireo is proud to have one of the most diverse workforces in cannabis, promoting diversity, equity, and inclusion through engaging employee outreach programs, community events, and non-profit partnerships. We are rapidly expanding nationwide, and we are looking for talented, compassionate, and dedicated people to join our team and help us grow. From Cultivation to Operations to Sales & Marketing, we are hiring people who share our vision and passion for improving people’s lives. If you are looking for a positive work environment where your contributions truly make a difference, click apply and let us learn about you!

What you will do

We are seeking an energetic and flexible part-time Customer Service Representative to join our growing dynamic team! Our Customer Service Representative is responsible for greeting potential patients, confirming patient identification, granting eligible patients and their caregivers access to the Cannabis Patient Centers, registering patients and answering clinic phone calls in a prompt, courteous and professional manner and reporting any suspicious activities. The Customer Service Representative plays an integral role in providing excellent service to our patients. This position will be located in Blaine.

Highlighted Responsibilities

• Control access to facility
• Greet and register patients, review required information, enter patient information into computer system
• Answer multi-line telephone and direct calls appropriately
• Utilize Leaf Logix to check in patients and place in appropriate status
• Scan documents into Electronic Health Records (EHR) system
• Schedule appointments over phone and in-person via our online appointment booking platform
• Maintain strict confidentiality of patient health information
• Other clerical and light janitorial duties as assigned
• Completes opening and closing procedures as assigned
• Knowledgeable of all state cannabis compliance regulations and rules.
• Assist in educating and signing up patients in the Green Goods Loyalty Program
• Ensure patient self-evaluations are completed prior to order pick up
• Check Zendesk to review and follow up on tickets.
• Ability to assist in curbside service if needed.
• Engage in continual self-education of new products, changes in cannabis industry and company.
• Encourage team-based care/engagement while maintaining positive team morale
• Cover Patient Care Coordinator Lunches and breaks as needed.
• Ability to perform PCC duties on a temporary basis due to the needs of the business.

Qualifications

• HS Diploma or equivalent. Experience in customer service, retail environment or medical reception desired.
• Proficiency with MS office required, MS Excel and CRM systems.
• Ability to communicate calmly and clearly with patients and others on the phone and in-person
• Knowledge of customer service principles and techniques
• Ability to handle multiple tasks simultaneously while having attention to detail.
• Willingness and ability to learn several IT platforms for prompt triage and response to patients
• Ability to work in a fast faced environment
• Ability to stand for long periods.
• Flexible availability including by not limited to weekends and evenings.
• Ability to work in a team environment, as well as function independently
• Ability to understand, support, and implement community and organizational policies/procedure, along with government regulations
• Ability to perform job duties effectively when under stress
• Ability to accept constructive feedback and grow with position/company
• Act ethically and apply good judgment

EEO Statement

Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. www.vireohealth.com

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