Customer Service Representative - ORS Partners

Customer Service Representative

Hours: 8:30am-5pm

Onsite at HQ in Blue Bell, PA

Peirce-Phelps has been proudly serving our communities since 1926. We are a distributor of residential and commercial HVAC equipment, building/home automation and energy management systems. In addition, we stock all the parts and supplies required for installation and repair. We strategically and carefully partner with high quality manufacturers that stand behind their products. Together, we create a solid bond that is long-term and provides consistency in quality products and services. This success can only be attributed to employing the best workforce in the industry, which you could be a part of! Apply today for more information.

We are seeking a Customer Service Representative to join our team in our Blue Bell, PA Headquarters. This is an exciting growth-oriented opportunity to join an amazing team! Apply today!

Qualifications:

Ideal Candidate must possess:

• Fast typing/data entry skills
• A high sense of urgency
• Very detail oriented
• Strong organizational and communication skills.  

Responsibilities:

• Customer Order Data Entry
• Answering In-bound calls
• Contacting customers via email and/or phone regarding order confirmation and backorder notification
• Shipment Tracking
• CRM Database updating
• Marketing of red list and as is products
• Credit card payment transaction processing
• HVAC Product Knowledge helpful but not necessary

About Us

Peirce-Phelps is dedicated to employing the best workforce in the industry, building strong relationships with our suppliers and helping our customers succeed. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our store locations to our e-Commerce and mobile platforms, our team has the tools to help you grow your career.

Find out more about Peirce-Phelps at www.peirce.com.

Why work with Peirce Phelps?

• Highly competitive pay
• Comprehensive benefits package
• Medical, dental, vision
• HSA available
• Wellness incentive program 
• 401k w/ company match
• 3 weeks Paid vacation
• 6 Sick days
• 9 Paid holidays + 2 floating holidays
• Short- and long-term disability
• Life insurance
• Supplemental insurance available
• Tuition Reimbursement.
• Growth and advancement Opportunities.