Customer Service Representative at Accentuate Staffing

Accentuate Staffing is seeking an experienced Customer Service Representative for one of our clients in Raleigh, NC. As a Customer Service Representative you will play a crucial role in ensuring contractors have a positive experience with their orders/products/services. You will be the first point of contact for inquiries, providing assistance and information while maintaining a high level of professionalism and empathy.

Responsibilities:

• Respond to contractor inquiries via phone and email in a timely and friendly manner.
• Assist walk in customers with placing/picking up orders & questions/concerns .
• Provide product information, resolve customer issues, and offer solutions to problems.
• Coordinate with warranty department as needed
• Assist customers with order processing, including order placement, tracking, and returns.
• Maintain accurate and up-to-date customer records.
• Identify opportunities for process improvements and customer service enhancements.
• Uphold the company’s customer service standards and policies.

Requirements:

• High school diploma or equivalent; Associates degree preferred.
• 3-5 years customer service/call center experience required including heavy customer resolution
• Construction and/or construction material distribution experience is a plus
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to work effectively in a fast-paced, team-oriented environment with constant change.
• Proficiency in using computer systems and software.
• Customer-focused with a positive attitude and a desire to assist others.
• Ability to adapt to change and willingness to learn about our products/services.