Customer Service Representative - Flow Control Group

Brockton, MA, USA Req #965

Wednesday, October 30, 2024

Company: Air Energy Group

About Us
Air Energy Group has grown to become one of the most recognized and demanded names in the industrial and life science spaces. We sell high purity compressed air systems and lab and medical rated vacuum systems. Our products, parts, and services are unmatched, in Boston and elsewhere. Our team is on call and available 24 hours a day. We provide our customers with electronics and control repairs, equipment repairs and rebuilds, installations, and refrigeration. Additionally, we have preventative maintenance plans available to maximize our customers' industrial compressed air and vacuum system's utility and efficiency, allow for years of long-lasting reliability.

Visit our Website: airenergy.com

Job Summary:

We are seeking a motivated and detail-oriented Customer Service Representative to join our team. The ideal candidate will handle customer inquiries via phone and E-Mail and resolve issues efficiently. This role requires excellent communication skills and the ability to maintain a high level of professionalism with customers.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints by clarifying issues, determining the cause of problems, and offering the best solution.
• Maintain detailed records of customer interactions, transactions, and feedback.
• Coordinate with other departments (sales, service, and parts) to ensure seamless customer service.
• Identify and escalate issues to management as necessary for further investigation and resolution.
• Follow up on customer inquiries to ensure timely resolutions and customer satisfaction.

• High school diploma or equivalent; a college degree is preferred.
• Proven experience in customer service or a similar role.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office.
• Excellent problem-solving skills and the ability to think critically.
• Ability to multi-task, prioritize, and manage time effectively.
• A positive, customer-oriented attitude with a strong focus on customer satisfaction.

• Experience handling high call volumes in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Ability to work well both independently and in a team setting.

#airenergy
#FCG-L
#LI-IP1

Air Energy Group operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG's distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.

Why Build a Career with Us?

Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.

Training: FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities : At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.

Other details

• Pay Type Hourly