Customer Service Representative at TEKsystems

Call Center Representative

- Work for a global leader in laboratory diagnostic services

- Amazing resume builder

-Monday to Friday 8am-5pm EST

Introduction

Our leading laboratory services provider in Burlington, NC is currently seeking customer service associates to join their team for an upcoming contract. This is an accessible, competitively-paid position in the healthcare space with potential long-term growth opportunities upon completion of your contract.

What We're Looking For

• 1+ years of call center experience
• Previous knowledge of healthcare, HIPAA, and lab specimen processing is highly desirable
• Strong computer literacy and data entry skills
• Highly organized and professional with excellent internal and external communication skills
• High school diploma required

Responsibilities

• Contact customers to respond to inquiries or to notify them of a patient problem.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions recording details of inquiries complaints and comments as well as actions taken.
• Lab work required

Hours and Days

This position is on-site in Burlington, NC. This is a full-time, Monday to Friday position from 8am-5pm EST.

EMPLOYEE BENEFITS INFORMATION

Eligibility

·      Requirements apply to some benefits and may depend on your job classification and length of

employment.

·      Benefits are subject to change and may be subject to specific elections, plan, or program terms.

·      If eligible, the benefits available for this temporary role may include the following: 

§  Medical,dental & vision 

§  CriticalIllness, Accident, and Hospital 

§  401(k)Retirement Plan – Pre-tax and Roth post-tax contributions available 

§  LifeInsurance (Voluntary Life & AD&D for the employee and dependents) 

§  Shortand long-term disability 

§  HealthSpending Account (HSA) 

§  Transportationbenefits 

§  EmployeeAssistance Program 

§  TimeOff/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.