Customer Service Representative (Cabinetry/ Construction) - Village Handcrafted Cabinetry

Village Handcrafted Cabinetry is a family owned and operated custom cabinetry company that has been in business for 3 decades. Our award-winning work, unsurpassed customer service and premium install department distinguishes us from other builders and cabinet makers.

ESSENTIAL DUTIES

Customer Service Representative is to be the direct liaison between Install manager, Project Designer, Client/ Point of Contact (POC) and VHC Office (billing)

• Answers all client communications in a timely manner.
• Schedules installation, touch up and service appointments.
• Inform POC or Client of any changes in arrival timeline and/or any changes in work descriptions for the day.
• Updates and maintains Install calendar in Smartsheet daily.
• Creates folders for the following: rework, work order, change order, touch up and service.
• Updates all folders in Smartsheet.
• Receives all service and warranty calls.
• Creates and maintains service and warranty lists.
• Receives requests from the Install Manager and/or installers for required items or items being returned for adjustments and creates work order forms as necessary.
• Daily meeting with Install Manager to discuss and maintain ongoing projects, service/ warranty issues and schedule updates for the following day.
• Present work order forms to Install Manager for review.
• Presents approved work order forms to Pre-Installation Manager.
• Assists in prepping Install team daily, creating folders as needed.
• Touches base with Install team at the end of each day to discuss open items and actions as needed.
• Notifies billing office of job closings through "Ready to Invoice" forms.
• Communicates with install manager to get resources (Installers) on site and schedules appointments with POC or client.
• Works with Install Manager to prepares monthly reports on department finances and efficiencies.

SKILLS & DUTIES

• Previous Customer service/ relations experience
• Knowledge of cabinetry and/or construction
• Experience creating a daily schedule for multiple crews.
• Knowledge of Microsoft office programs
• Experience utilizing Smartsheet.
• Problem solving skills.