Customer Service Representative -Call Center (S) - Bishop

Bishop & Company is seeking a Customer Service Representative for a financial organization in Honolulu, HI. The preferred candidate will possess customer service experience and demonstrate a high level of professionalism in phone-based interactions with customers.


Customer Service Representative
Job Duties:

• Assist customers with a specific product line (i.e. Deposit accounts, Credit Card accounts). They will be trained in the following areas:
  • basic product knowledge
  • anticipate call types for the products they’re supporting
  • process/procedures for handling requests
  • system navigation to look up account information and/or procedures
• Assist with Core conversion related inquiries (i.e. “before” and “after” conversion product info)
• Complete all other duties as assigned

The ideal candidate will have:

• High School Diploma or equivalent required
• Must be open to training Monday-Friday 8:30 am - 5:00 pm for the first 3 months of employment.
• Shift will be 8:30 am - 5:00 pm, including Saturday or Sunday, upon completion of training.
• High level of professionalism and customer-orientation, with strong verbal skills. 
• Ability to work in a fast-paced environment where creating a positive customer experience is the #1 priority while also appropriately handling confidential customer information. 
• 1-2 years customer service experience or comparable work experience in a retail, sales or financial environment

Additional Information:

• Job Type: Temp- Hire Opportunity
• Pay: $20/hr
• Location: Honolulu, HI 96818
• Parking: Provided on site
• Work Schedule: 
  8:30 am - 5:00 pm, 7 days a week (shifts vary)
  Call Center hours are 7:00 am-7:00 pm, 7 days a week - shifts may vary based on business need. Agents must be available to work on weekends. 
• Benefits: Bishop & Company offers its temporary and contract employees attractive, competitive benefits, including paid holidays, paid vacation, health insurance, and matching 401k plan for all those who qualify!

Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii.  We charge no fees to candidates and our client services are 100% guaranteed.
Please forward resumes to: 
Bishop & Company 
Phone: 808-839-2200 
Website: http://www.bishopco.net/ 

Location: Honolulu, HI 

***No relocation, In-state applicants only. Must be available to interview immediately.***

Equal Opportunity Employer – Disability and Veteran