Customer Service Representative - Capital City Honda - Group 1 Automotive, Inc.
Sacramento, CA
About the Job
Overview
Capital City Honda is part of fast growing Group 1 Automotive, a leader in automotive retail and we are looking to add a qualified CUSTOMER SERVICE REPRESENTATIVE to our team.
Benefits we offer:
- Health, Dental, Vision, Life, and Disability insurance
- 401(k) plan with company match
- Paid Time-Off
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Professional work environment, with job training and advancement opportunities
Responsibilities
- Provides comprehensive product information throughout the sales process including product presentation, test drive, delivery/handover and product customer service after the purchase.
- Provides extensive and customer oriented product experience and explains complex product features based on customers' actual needs.
- Fully explains vehicle features, application and benefits.
- Maintains constant communication with designated sales personnel at the dealership on vehicle delivery and any schedule changes.
- Arrived to scheduled appointments in a timely manner and maintains communication with clients regarding any changes to scheduled time.
- Acquires and maintains total product knowledge on all vehicles and understands competitors vehicle features, benefits and perhaps shortcomings.
- Keeps abreast of new products, features, accessories, etc., and their benefits to clients
- Achieves client satisfaction objectives as assigned by management and follows up with new owners to ensure delivery satisfaction.
- Maintains high ethical standards in all actions and maintains a professional appearance at all times.
- Demonstrates passion about brand and products.
- Exhibit the company’s core values at all times
Qualifications
- Previous retail experience a plus
- Confident in using new media (tablets, social media, etc)
- Background in product marketing helpful
- Great attitude with a high-energy personality
- Confidence in your ability to be successful
- Outstanding communication skills both verbal and written
- Professional appearance and outstanding work ethic
- Superior customer service skills
- Ability to work well in a process-driven environment
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
Group 1 is a Fortune 300 company that offers a team environment, great benefits and ongoing training and support for its associates. If you’ve got the horsepower to join a fast paced environment and hit our high standards - apply today!
Group 1 Automotive is an Equal Employment Opportunity employer.
Salary range for this position is between $45,000-$100,000 annually.