Customer Service Representative at TEKsystems

Description:

- Manages assigned retail accounts from order entry to delivery.

- Communicates with the warehouse on customer shipping requirements. Ensures that expected ship and arrival dates are met.

- Communicates with customer via phone, email, or chat, answering any questions they may have about products, warranties, delivery time, etc.

- Resolves any inventory, pricing, and/or quantity issues on the orders.

- Reviews out-of-stock items and communicates them to the Sales Representatives and customers.

Additional Skills & Qualifications:

Qualifications:

High school diploma or general equivalency diploma.

3+ years customer service experience.

Strong PC skills including Microsoft Office applications, including Word and Excel.

Ability to navigate multiple computer screens and enter data while taking calls.

o   Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following:  

§  Medical, dental & vision  

§  Critical Illness, Accident, and Hospital  

§  401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available  

§  Life Insurance (Voluntary Life & AD&D for the employee and dependents)  

§  Short and long-term disability  

§  Health Spending Account (HSA)  

§  Transportation benefits  

§  Employee Assistance Program  

§  Time Off/Leave (PTO, Vacation or Sick Leave)  

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.