Customer Service Representative - PMT Corporation

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PMT Corporation, located in Chanhassen, Minnesota, is known for manufacturing and distributing high end, innovative products within the Orthopedic, Neurosurgery, and Plastic Surgery markets.  Our workplace is a community of innovators who are passionate about creating an impact.  We recognize that the collective power of our team is what propels us forward.  Together, we celebrate successes, learn from challenges, and continuously evolve in our pursuit of excellence.

Join us at PMT Corporation if you're ready to be a part of a collaborative, idea-driven, and communicative environment. Your innovation matters, and together, we can continue to shape the future of the medical device industry.  

We are currently seeking a Customer Service Representative to join our team.  This friendly, detail-oriented staff member will provide excellent customer support to our current customers, outside sales force, potential customers as well as internal personnel.  This position is in office, no remote option. 

Responsibilities include but not limited to:

• Effectively answer multiple phone lines
• Able to address customer questions and concerns regarding products
• Ability and motivation to learn about company products and pricing
• Navigate CRM system to look up customer inquiries including; purchasing history, account management, payment records.
• Direct incoming calls to appropriate Corporate or field team member
• Filing, folding, and mailing of invoices
• Verification of orders and shipments
• Accurate record keeping
• Acts as front desk receptionist within a rotating team schedule
• Weekly assistance in Shipping Department
• Work as teammate with direct team and other departments

Requirements:

• Basic computer skills a must
• Basic data entry
• Minimum of six months of successful prior experience with Customer Service or related position
• Ability to communicate effectively with others
• Ability to problem solve and multi-task
• Ability to recall information (e.g., policies, procedures, product information) or find it as needed
• Ability to apply basic math skills
• Team player attitude

PMT Corporation is an Equal Opportunity Employer.

Location: Chanhassen, MN