Customer Service Representative - Albemarle Heating & Air
Charlottesville, VA 22902
About the Job
Albemarle Heating & Air - Customer Service Representative
Are you a highly motivated individual who's ready to start a new career in the HVAC & Plumbing field? Do you enjoy solving problems and providing exceptional customer service? If so, Albemarle Heating & Air has an immediate opening in Charlottesville, VA.
At Albemarle Heating & Air, we are dedicated to making a difference in people's lives by ensuring their health, safety, and comfort. You will play a crucial role in maintaining the quality of our customers' HVAC & Plumbing systems, which directly impacts their well-being.
We believe that our success is due to our outstanding team and our dedication to exceptional customer service. Therefore, we believe in supporting the growth and development of our team with excellent training opportunities that allow our employees to remain self-motivated and future-focused.
Customer Service Representative Responsibilities:
- Interact with customers via telephone, email, or in person to provide support and information on products or services.
- Schedule appointments with customers.
- Answer service and product questions to attract potential customers.
- Record and update customer account information
- Maintain customer records.
- Resolve service and product problems; when the issue is beyond the representative's knowledge, direct customer to the appropriate staff.
- Clarify and address customer complaints.
- Determine the cause of problems and provide appropriate solutions.
Customer Service Representative Qualifications:
- Minimum of 2 years of related customer service experience with telephone experience.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Proficient computer skills with the ability to learn new software.
- Proficient in Microsoft Office Suite.
- Geographical knowledge of sales area or ability to read a map.
- Service-oriented and able to resolve customer grievances.
Customer Service Representative Requirements:
- Must be at least 18 years of age
- High school diploma or GED
- Successful completion of criminal background check to company standard
- Must be able to pass a pre-employment drug screening
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Customer Service Representative Work Schedule:
- 8-hour shifts
- Monday to Friday
- Rotating Saturdays
- Overtime available
Customer Service Representative Benefits:
- Comprehensive benefits package including PTO (vacation, sick, and personal leave combined into Paid Time Off), holiday pay, health insurance, dental insurance, vision insurance, life insurance, disability insurance, and 401k with company matching.
- Employee discounts and referral program.
- Potential for bonus pay.
- Pay ranges from $16-$20/hour based on experience
Start your path to success, TODAY by applying NOW! We look forward to meeting you.
Location: Charlottesville, VA 22902
Albemarle Heating & Air was founded with one guiding purpose: to make a difference in people’s lives. Our customers often focus on their comfort and want to stay cool or warm during disagreeable weather. However, there is more than comfort to consider when discussing HVAC (Heating, Ventilation, and Air Conditioning) systems. Between 90-93% of the air you breathe in your home or office passes through the heating and cooling system, making the quality of your system directly tied to the health and well-being of those within the building. Coupled with the fact that your heating and cooling system is often the most expensive single system in a given property, it’s not hard to realize the crucial importance of your HVAC system.
Our team at Albemarle Heating & Air is focused on ensuring you receive services personalized to your purpose. We are hyper-focused on our Charlottesville area customers' health, safety, and comfort.
