Customer Service Representative - Alphabe Insight

About Us:
Bela Brand Bat is a renowned company specializing in the manufacturing and distribution of high-quality sports equipment, particularly in the baseball and softball industries. We are committed to delivering exceptional products and customer experiences, and our success is built on innovation, reliability, and a passion for sports. Located in Chicago, IL, our team thrives on collaboration, excellence, and continuous improvement.

Job Description:
We are seeking a dedicated and friendly Customer Service Representative to join our team. This role is responsible for providing outstanding service to our customers, addressing inquiries, and ensuring a seamless experience from start to finish. As the first point of contact for many of our clients, you will play an essential role in upholding our brand reputation.

Responsibilities:

• Handle customer inquiries via phone, email, and live chat, providing timely and accurate information.
• Resolve product issues, complaints, and returns in a professional and efficient manner.
• Process customer orders, returns, and exchanges, ensuring accuracy and adherence to company policies.
• Provide product recommendations and help customers with selecting the right equipment.
• Maintain detailed records of customer interactions and transactions in our CRM system.
• Collaborate with other departments to ensure customer satisfaction and resolve issues.
• Follow up with customers to ensure satisfaction and gather feedback for service improvement.

Skills Required:

• Excellent communication skills, both written and verbal.
• Strong problem-solving skills and attention to detail.
• Ability to handle multiple tasks and prioritize effectively.
• A positive and empathetic attitude with a strong customer service orientation.
• Proficient in Microsoft Office Suite and CRM software.
• Ability to work well under pressure and in a fast-paced environment.

Benefits:

• Competitive salary ranging from $37,000 to $49,000.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Employee discounts on products.
• Opportunities for career growth and development.
• A supportive, team-driven work environment.

If you're passionate about providing top-notch customer service and want to be part of a thriving company, apply today to join Bela Brand Bat as our Customer Service Representative!