Customer Service Representative - Aaron's
Chillicothe, OH
About the Job
Summary:
The Customer Accounts Associate (CAA) is responsible for assisting the Renewals Department in lease agreement renewals.
Duties and Responsibilities:
- Acquisition and Maintenance of Customers
- Protect Company assets
- Direct immediate contact with all Customers who have not renewed their lease agreement(s), both in the field and on the phone
- Act as a Customer counselor who resells the benefits of timely lease agreement renewal payments
- Assist in setting and achieving daily, weekly, and monthly revenue and renewal goals
- Document all customer appointments in the store computer system
- Maintain updated customer information
- Assist with merchandise returns and customer deliveries as directed
- Perform responsibilities of the Customer Account Manager when directed
- Safely operate a company vehicle
- Load, secure, and protect products in the company vehicle
- Clean and certify merchandise in the Quality Assurance Center for all items personally returned
- Complete and maintain vehicle maintenance sheet weekly and route sheets daily
- Assist the Sales team as needed
- Other tasks as assigned by management
Education and Experience:
- High School diploma or equivalent preferred
Required Skills:
- The position routinely requires lifting, loading, and "dollying" merchandise 50-300 pounds
- Good communication and interpersonal relationship skills
- Strong telephone etiquette
- Good organizational skills
- Professional groomed appearance
- Good driving skills
- Ability to work a schedule of budgeted hours varying from 8am to 9pm
- Satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid Driver's License, and compliance with the Company's Driver Qualification Policy
Source : Aaron's