Customer Service Representative - Artech LLC

Job Title : Customer Service Representative
Duration : 3 Months
Location: CINCINNATI Ohio 45202
100 % Onsite

Customer Service Representative supports customers by providing helpful information, answering questions, and responding to complaints. They're the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.

Primary Responsibilities:
• Respond promptly and professionally to incoming telephone calls, chats and tickets
• Assist with order problems, exchanges, edits and tracking
• Develop a knowledge of products, services etc and effectively convey this information to customers
• Understand and resolve compliance issues in accordance with policies and procedures
• Be an active team member and support overall teamwork and morale
• Adhere to all established procedures, policies and safety rules
• Maintain established performance levels

Must Have

• Able to break down tasks, identify resources to assist in solution, coordinate activities to drive improvement.
• Exhibit high level of trust and integrity
• Maintaining accurate records and data and reports.
• Proficiency with Client office applications (Excel, PowerPoint, Word, SharePoint, Power BI, Teams)
• Strong analytical, and interpersonal skills to be effective in building positive relationships

Nice To Have

applying Master Data Management
Category Master Data Coordinator
Initiative Master Data Leader
Master Data Coordinator
SAP Site Integrated Planning >
SAP Site Integrated Planning Business

Qualifications:
• Completed Secondary Education
• Experience working in the insurance industry and customer service related work
• Basic understanding of customer relationship management (CRM) software.
• Ability to effectively communicate over the phone and via email.
• Customer service skills and professionalism with a strong ability to diffuse customer concerns

Regards,
Pradeep V
Artech Information Systems LLC
(602) 325- 6670 | Fax: 973-998-2599 I Text : 973-363-2101

Artech is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to fostering a diverse and inclusive workplace where all employees feel valued and respected.