Customer Service Representative (CSR) - Connect

Our dedicated team is deeply committed to impacting our community. We're looking for a Customer Service Representative to provide exceptional assistance to our nonprofit clients, new and existing, in their efforts to expand their charitable outreach. In this role, you'll proactively support innovative fundraising initiatives that bolster community contributions for our partnered charities.

The Customer Service Representative will be a key player in executing direct marketing campaigns and engaging with individuals to champion our client's causes and missions. This role also opens the door to advancement opportunities within the company, contingent on the successful execution of community-focused marketing campaigns and a demonstrable track record of enhancing outreach and funding for our clients.

Responsibilities of a Customer Service Representative:

• Donor Engagement: Engage with potential donors during fundraising events, establishing solid relationships to drive charitable contributions for clientele
• Continuous Learning: Acquire in-depth knowledge of marketing strategies and participate in ongoing professional development through educational training, both in-office and virtually
• Collaborative Innovation: Contribute to daily Customer Service Representative meetings focused on understanding client requirements and brainstorming ways to optimize campaign outcomes
• Client Relationship Maintenance: Stay informed about our charity partners' missions and follow up with potential donors (when necessary) to strengthen connections
• Resolution of Concerns: Promptly address and resolve customer concerns, ensuring satisfaction and trust in our clients and services
• Cross-Functional Collaboration: Collaborate with cross-functional teams to address inquiries and requests from our charity clients, ensuring seamless operations

Requirements of a Customer Service Representative:

• While a background in customer service, sales, or marketing is preferred, it is not mandatory
• Possess 1-3 years of experience in a customer-facing role to excel in managing relationships
• Exhibit a strong desire to actively contribute to the community by supporting charitable causes
• Available for in-person meetings and training sessions at our office
• Comfortably address both small and large groups, displaying strong communication skills
• Thrive in both independent and team-based work environments with other Marketing Representatives
• Exemplifying a solution-oriented attitude and a willingness to support team-members

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