Customer Service Representative (CSR) - Appt Center

We are seeking a driven and customer-focused individual to join our team as a Customer Service Representative. In this role, your primary responsibility will be to ensure the success and satisfaction of our current customers while offering support in a professional and friendly manner. If you are passionate about assisting others and thrive in a customer-centric environment, this position is perfect for you!

Responsibilities:

• Educate customers on the features and benefits of our products and services.
• Address customer inquiries and resolve any service-related issues.
• Identify potential sales opportunities.
• Promote additional products to existing customers through upselling and cross-selling.
• Serve as a positive representative of the company at all times.

Requirements:

• Prior experience in customer service is preferred.
• Proven track record of delivering excellent customer service.
• Ability to manage challenging customer interactions effectively.
• Strong communication and interpersonal skills.
• Analytical and adept at problem-solving.
• Capable of working independently with minimal supervision.