Customer Service Representative (CSR) Manager - Gotelli Plumbing

We're looking for an exceptional leader-someone who thrives in fast-paced environments, can bring calm to chaos, and has a natural talent for turning disorganization into order.

In this role, you'll excel in handling many moving parts, maintaining your composure, and adapting to change with ease. Your kind and compassionate nature will help you support your peers, ensuring their success. You're the behind-the-scenes planner, the dependable support every team needs to succeed-strategizing, reacting, and then planning again.

You're driven by challenges and motivated by a sense of purpose beyond yourself. You're seeking a company where you can grow, make an impact, and be proud of what you help build. This isn't just another job; this is a journey, one that will challenge you and allow you to create something truly remarkable.

We are prepared to teach you everything you need to know to excel in this role. We're looking for a highly organized and focused leader-someone with an empathetic approach who takes pride in helping others succeed. In our team, there's no room for ego; we value humility, trust, and teamwork.

This is a critical role in our rapidly growing residential home service business. Getting this hire right is crucial to our growth and vision. We're looking for someone who not only fits in but helps us expand from a small business into one of the largest in our industry. Someone who can work with diverse teams, track progress, and organize operations to help us achieve our goal: becoming the best $100 million residential home service company in California.

That means delivering the best culture, the best customer experience, and the highest quality work our clients have ever seen.

As our CSR Manager, your key responsibilities will include:

• Greeting customer calls with a positive attitude and directing them to the right person.
• Ensuring efficient dispatch of service calls without compromising customer satisfaction.
• Managing field personnel to maximize productivity and revenue.
• Keeping customers informed when technicians are running late and rescheduling appointments as needed.
• Coordinating with Purchasing and Warehousing for timely delivery of parts to technicians.
• Debriefing technicians after each job and ensuring prompt collection of payments.
• Assisting in building and managing a team of CSRs as our business scales.

This role requires excellent communication, organizational skills, and the ability to support your team while delivering outstanding service to our customers. You'll play a vital role in maintaining and protecting our company culture, where happy employees and delighted customers are our priority

We don't aim for satisfied customers-we aim for delighted customers. Are you ready to help us build something great, one delighted customer at a time?

We thought so too, which is why we're excited to meet you.

You'll earn a starting salary of $50,000 per year with the potential for more based on your experience and performance. This is just the beginning-we're a company with big ambitions, and we want you to grow with us.

Are you ready to join our team and be part of the Gotelli Gold Standard? We can't wait to meet you!

Aunt Laura
Owner

Gotelli Plumbing

Candidates must successfully pass a background check. We also conduct pre-employment drug testing. Please note that any job offer extended will be contingent upon the results of both background and drug testing.