Customer Service Representative - CSR at SBM Management
Menlo Park, CA 94025
About the Job
SBM Management is looking for a new CSR to help them shine! We are searching for hardworking dependable individuals to join the team as our company continues to grow! We have an immediate opening for a custodian that wants to deliver exceptional customer satisfaction. We are looking for custodial members that have strong customer service skills and can work successfully with other team members. The CSR works well with co-workers and customers. Understand and follow explicit instructions, both oral and written. Give, receive or explain job related data using basic communication skills. Requires good judgement in thought and/or decision-making. May need to explain work methods & instructions. Aid in training others or demonstrate work processes.
Our innovative employee programs, supportive management structure, and extensive career advancement opportunities make SBM a great place to work. As a result, our turnover rate is one-fourth the national average. We respect and promote the professional and personal growth of our employees and are committed to the success of one another. Teamwork, integrity and compassion are core values of our company, and we go to great lengths to ensure that our employees are satisfied and rewarded for the work that they do.
Responsibilities:
- Floor care (vacuuming, mopping, carpet spotting)
- Surface care (dusting, sanitizing, glass/mirror/window cleaning, metal/wood polishing, clean blinds and draperies)
- Waste removal (empty trash and recycle bins, transport trash and waste to proper disposal areas)
- Light maintenance (replace light bulbs, restock supply cabinet/room)
- Comply with safety rules, policies, and procedures. Stops at risk behavior of others and self.
- Follow all protocols, company procedures, policies, and rules.
- Take direction and respond to supervision.
- Use proper personal protective equipment.
- Present a professional appearance and conduct.
- Understand reporting systems, and of the environment.
- Transport small equipment, tools, chairs, & tables, straighten areas, such as lobbies, conference rooms, Pick up trash, recycling, and compost bins and transport to proper disposal areas, Light Vacuuming, Dusting, Restocking supplies.
- In between events will be asked to clean drop in desktops, Assist janitorial staff with restocking restrooms & break rooms, Damp mop floors, Restroom cleaning, Glass cleaning, Restock and organize supplies in janitorial closets and storage areas, clean elevators, Spot clean upholstered furniture and carpets, and dust open common spaces
Qualifications:
- Must be authorized to work in the U.S.
- Must have reliable transportation
- Must be able to pass background check and drug screening test.
- Less than high school education or up to one-month related experience or training or equivalent combination of education & experience.
- Ability to read 2-3 syllable words, recognize similarities and differences between words and series of numbers.
- Ability to print clearly and speak simple sentences.
- Ability to communicate effectively with co-workers, supervisors, managers, and customers.
- Know how to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s.
- Know the American measures of money, weight, size, length, shapes, distance and measures such as, cups, pints, quarts, gallons, etc.
- Required to have a valid driver’s license if driving own vehicle or company vehicle on business time, will also require you have proof of vehicle registration and insurance.
- Bilingual is a plus, not required.
Shift:
Sunday - Thursday 7:00am - 3:30pm
Compensation: $19.25-$22.25
SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.
