Customer Service Representative (CSR) - Call Pernell, Inc.

Call Pernell, Inc. in Smithfield, NC is looking to hire a full-time Customer Service Representative (CSR) to assist our customers with their HVAC (heating and air conditioning). Are you a friendly and communicative people person? Would you like to join an established, reputable company with a great work culture? Do you want a job where you help others and make a positive impact? If so, please read on!

This customer care position earns a competitive wage of $9.00 - $15.00/hour. We provide solid benefits, including 50% company-paid health insurance, paid vacation after 1 year, paid holidays after 90 days, and paid training. If you have strong phone communication skills and are interested in this opportunity, apply today!

LEARN A LITTLE ABOUT CALL PERNELL, INC.

Located in Smithfield since 1977, Call Pernell, Inc. has been enhancing comfort, health, and safety in homes and businesses in Johnston, Wake, Wayne, and Wilson counties.

Our values are Good, Right, Fast, and Now.

We strive for our customers to see us as the establishment to call on when comfort and energy efficiency are needed. Our mission is to give physical and emotional comfort to the members of our community by providing solutions that overcome the dangers and aggravations related to climatic conditions. In order to maintain great relationships with our clients, we have to maintain great relationships with our employees. In addition to competitive pay and benefits, we offer a positive work culture and opportunities for career development.

YOUR DAYS AS A CUSTOMER SERVICE REPRESENTATIVE (CSR)

In this customer care position, you are the smiling face and the cheerful voice that greets our clients when they visit or call. You are the go-to point of contact for our clients, so you always uphold a positive and helpful attitude while at the office. Every day, you promptly answer inbound phone calls, make outbound calls, and respond to emails from our customers.

You skillfully answer any questions our clients have and schedule appointments for services when appropriate. Attentively, you update and maintain our customers' records, accurately completing and filing the necessary paperwork. A team player, you perform other duties as assigned to help keep our customers happy and our office running smoothly. You enjoy speaking with many different people and take pride in ensuring total customer satisfaction!

WHAT WE NEED FROM A CUSTOMER SERVICE REPRESENTATIVE (CSR)

• 3+ years of related experience
• Strong typing skills and proficiency with Microsoft Office Suite

Are you highly energetic and enthusiastic? Do you have excellent interpersonal skills? Are you comfortable speaking over the phone? Can you manage your time efficiently? Are you extremely organized and detail-oriented? Do you have strong problem-solving skills? If yes, you might just be perfect for this customer care position!

WORK SCHEDULE FOR A CUSTOMER SERVICE REPRESENTATIVE (CSR)

This customer care position typically works Monday - Friday, 8:00 AM - 5:00 PM.

ARE YOU READY TO JOIN OUR OFFICE TEAM?

If you feel that you would be right for this job offering amazing customer service over the phone, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 27577