Customer Service Representative (CSR) - Robert Kelly-Farmers Insurance Agency

At Farmers Insurance, we are committed to providing exceptional service and comprehensive insurance solutions to our valued clients. We pride ourselves on our dedicated team and strive to create a positive work environment where employees can thrive and grow.

Position Overview: We are seeking a motivated and customer-focused individual to join our Springfield team as a Customer Service Representative (CSR). This role is crucial in delivering outstanding service and support to our clients, ensuring their insurance needs are met with professionalism and care.

Salary Range: $16.00 - $19.00 per hour

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Career Growth Opportunities

Evenings Off

Mon-Fri Schedule

Responsibilities

Key Responsibilities:

• Assist clients with insurance inquiries, policy updates, and claims processing.
• Provide detailed information about various insurance products and services.
• Process applications, endorsements, and policy changes accurately.
• Handle customer complaints and resolve issues in a timely manner.
• Maintain accurate records and documentation of client interactions.
• Collaborate with team members to achieve department goals and ensure client satisfaction.

• Insurance License: Must hold a valid insurance license or be willing to obtain one within the first 90 days of employment.
• Experience: Previous experience in customer service or insurance is preferred but not required.
• Skills: Excellent communication, problem-solving, and organizational skills.
• Work Ethic: Strong attention to detail and a commitment to providing exceptional customer service.
• Availability: This is an on-site position; remote work is not available.