Customer Service Representative (CSR) - AU Standard

Our Salt Lake City-based team works closely with nationally recognized charities and NGOs to plan and administer aid with fundraising efforts in the local area. If you are looking for an opportunity to build professional skills while serving the community, our Customer Service Representative role is unmatched. By leaving a lasting imprint on customers through courteous and empathetic actions, we are able to be the voice for our clients while making a name for ourselves, in addition. 

As a Customer Service Representative, you will be the direct point of contact with donors directly to offer information, factual evidence, and support their needs while they complete donations and support decisions surrounding our client’s mission. By working with sales and marketing team members we are able to stay current with fundraising trends and techniques. Due to client needs, we are seeking a Customer Service Representative who is ready to work in a fast-paced environment and is willing to start immediately.

Responsibilities of the Customer Service Representative:

• Help sustain our business expansion and objectives by raising awareness surrounding our client’s missions and goals
• Answer potential donor's questions and, through proper training, respond to their inquiries
• Record donations with accuracy to improve donor enrollment reporting accuracy
• Collaborate with different causes and organizations within the community to build partnerships while enhancing fundraising efforts
• Work directly with Customer Service and Sales Managers to improve and increase our donor base

Qualifications and Requirements of the Customer Service Representative:

• Some college or a higher education degree in Communications, Marketing, Business, or a related field is recommended, but not required
• Must have a passion for supporting causes and others within the community
• Empathy and understanding are essential when working closely with these causes
• Organized, timely, and resourceful are key traits
• Ready to work in a team-based environment or independently

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