Customer Service Representative - Orion180

Start Your Career with Orion180 – A Path to Growth and Success!

Launch Your Career with Us! Comprehensive In-House Training Provided!

Are you ready to take the first step in a rewarding career? Join our dynamic team at Orion180 in Dallas, TX and embark on a journey filled with growth opportunities. We provide comprehensive in-house training to set you up for success from day one. This isn’t just a job—it’s the start of a career that can lead you into roles in underwriting, inspections, claims, and beyond!

About Orion180:

Orion180 is a premier insurance solution provider, committed to leveraging cutting-edge technology and a dedicated team to deliver exceptional value to our customers, independent agents, and business partners. Our vision is to revolutionize the insurance industry with excellent, results-driven service that sets us apart from the competition.

At Orion180, we’ve built a culture of success on three pillars: Do MORE, Be MORE, and Give MORE. We leverage our innovative proprietary technology to do MORE, empower our service teams to give MORE, and foster a culture that inspires us to be MORE. This innovation-driven approach ensures that our customers can always Expect MORE.

Role and Responsibilities:

As a Customer Service Representative at Orion180, you will:

• Provide exceptional customer experiences by supporting and empowering agents and policyholders.
• Navigate multiple computer applications with speed and accuracy to deliver top-tier service.
• Research and identify solutions using advanced computer-based resources.
• Work in a paperless environment, prioritizing customer privacy and security.
• Learn and apply multiple underwriting guides and manuals.
• Review completed inspections and make decisions on insurance risks.
• Process acceptable risks through our system and prepare necessary documents for those that are not.
• Handle emails and phone calls from agents and policyholders with professionalism and care.

Qualifications and Education Requirements:

• Education: High school diploma or GED required; must be at least 18 years old.
• Preferred: Experience in Personal Lines insurance and familiarity with customer databases or comparable technology.
• Licensing: Ability to obtain a 440, 2044, or 220 Property Casualty License within 60 days.
• Skills: Strong interest in using and promoting innovation and technology; excellent attention to detail, multi-tasking, and customer service skills; strong written, verbal, and listening skills; analytical thinking and decision-making abilities.
• Technical Proficiency: Experience with Microsoft Office software and insurance databases.
• Personal Attributes: Ability to build positive relationships with policyholders and agents; reliable, dependable, and punctual with excellent attendance; self-motivated with a strong desire to learn and grow.

Physical Demands:

• Regularly required to sit, stand, and walk, including the use of stairs.
• Ability to communicate with others, lift light objects (<25 lbs), and use standard office equipment.
• Occasionally required to bend, twist, or stoop to open/close cabinets or reach for files.

Work Environment:

• A generally quiet, temperature-controlled office setting.
• Occasional noise or temperature changes due to conversations, maintenance, or weather-related events.
• Ability to work assigned and extended schedules based on company needs.

Why Orion180?

At Orion180, we believe in nurturing talent and providing the tools you need to succeed. Starting as a Customer Service Representative, you’ll receive the training and support to grow within the company, potentially advancing to roles in underwriting, inspections, claims, and more. This is your chance to build a lasting career with a company that values innovation, excellence, and personal development.

Ready to Start Your Career?

Apply today and take the first step towards a bright future with Orion180!

Orion180 is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against based on disability.

If you need special assistance or an accommodation to apply for this position, please contact our Human Resources department at (321) 460-8484 or HR@orion180.com.