Customer Service Representative - Yellowstone Local

Yellowstone Local Presents: Gabe’s Electrical Services LLC

Yellowstone Local is an industry leader in representing the nation's best skilled-trade companies and helping them find and hire the industry’s top-performing talent. All of our positions are direct hire placements, ensuring you can step into a role that makes you a standout in the industry—without the hassle of placement fees.

We are proud to introduce you to Gabe’s Electrical Services LLC.

Are you appreciated at your current job? We love our employees and they know it.

Come work with us, not for us. If you're a friendly and empathetic individual with exceptional communication skills, read on because we have an exciting opportunity for you!

Your New Role:

As a Customer Service Representative at Gabe’s Electrical Services LLC, you’ll be the vital link between our top-notch electricians and our valued customers. Your role is all about making connections, solving problems, and ensuring every customer walks away with a smile. Here’s what you’ll be doing:

• Customer Interaction: Responding to inquiries via phone, email, and chat about our services.
• Service Scheduling: Arranging service calls, maintenance visits, and installations.
• Billing Processing: Handling billing inquiries and payments, and setting up payment plans.
• Record Management: Keeping accurate records of customer interactions and service histories.
• Outbound Calls: Turning outbound calls into booked service/maintenance appointments.
• Safety and Compliance: Advising customers on electrical safety practices.
• Feedback Collection: Gathering customer feedback to help us improve.
• Sales and Promotion: Recommending additional services and promotions.
• Emergency Response: Coordinating immediate assistance for urgent electrical issues.
• Team Collaboration: Working closely with our electricians and technical teams.

What’s in It for You to Join the Team:

• Competitive Salary: $16.00 - $24.00/hour, depending on experience.
• Comprehensive Training: We invest in your success.
• Supportive Environment: We’re here to back you up.
• Career Advancement: Your growth is our priority.
• Benefits: Enjoy medical, dental, and vision insurance, PTO, overtime availability, and company-provided uniforms.

Why You Will Never Want to Leave:

At Gabe’s Electrical Services LLC, we don’t just offer jobs; we offer careers. Our supportive and collaborative work environment ensures you always have a team that’s got your back. With opportunities for ongoing professional development and career advancement, you’ll have a clear path to reaching your full potential.

This Job Isn’t for You If:

• You’re not interested in engaging with people every day.
• You prefer to stick to a script and avoid creative problem-solving.
• You don’t thrive in a fast-paced, dynamic work environment.

This Job Is for You If:

• You’re a natural communicator who loves helping people.
• You thrive on solving problems and thinking on your feet.
• You’re motivated, proactive, and ready to make a difference.

Ready to join a team where you’re truly valued and appreciated? Apply now and become a vital part of Gabe’s Electrical Services LLC.

• Previous experience in customer service or a related field is preferred but not required.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Exceptional interpersonal skills.
• Proficient computer skills.
• Ability to listen and resolve customer inquiries.
• Ability to use a phone, cell phone, text, email, and the internet effectively.
• Motivation to work independently and multitask.
• Perform other duties as assigned by management.

"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."