Customer Service Representative at Nelson Connects

Customer Service Representative (Contract) 

You are a customer service representative who provides prompt, courteous assistance to customers via phone or in-person for routine inquiries. You handle tasks related to account status, billing, payments, and customer complaints, ensuring efficient service and maintaining accurate records.

This position pays: $22-$23

Location: Davis, Ca

Schedule: M-Th, 8am to 4:30pm or 8:30am to 5pm 

What You Will Be Doing:

• Answering phone calls and greeting customers in person to provide information on collections, rates, billing, and account status.
• Resolving customer inquiries and complaints through phone communication, data entry, and account reconciliation.
• Maintaining records, preparing reports, and performing clerical duties such as data entry. 
• Facilitating communication between customers and coworkers to coordinate services and account status updates.
• Handling special cases such as delinquent accounts, escrow, and bankruptcies, monitoring these accounts until resolved.
• Participating in training to improve customer service skills and ensure adherence to company safety protocols.

What You Bring:

• Education/Experience: High school diploma or GED required; Bachelor’s degree preferred. Six months of related customer service experience and familiarity with Microsoft Office.
• Skills in: Customer service, conflict resolution, data entry, and communication.
• Ability to: Efficiently manage customer relationships, find solutions to customer issues, and collaborate with colleagues. Maintain professionalism in all interactions and provide constructive feedback.
• Other: Commitment to the client philosophy, focusing on resource efficiency and environmental stewardship.

To learn more about the workplace culture and the position, please apply! 

For over 50 years, Nelson Connects has empowered employers and job seekers to achieve their unique versions of success. Our commitment to excellence, integrity, compassion, and innovation has made us a trusted partner in connecting jobs, people, and communities. The remarkably talented and dedicated people of Nelson Connects are building on the rich history of this company to define the future of our industry, and we can’t wait to work with you.

We are Nelson Connects, and our purpose is your success.

#pando 

About Nelson Connects:

If you're looking for a new opportunity, the recruiting and staffing experts at Nelson Connects can help. We work with companies of all types and sizes across all industries. We help people like you find exciting roles with employers ranging from Fortune 100, government, and nonprofit organizations to local businesses, industry leaders, and the most agile start-ups. The candidates we work with appreciate our responsive approach, genuine relationships, and exceptional service. With a commitment to transparency, authenticity, and credibility, we look forward to our jobs every day, and we're excited to help you find the job you've been looking for.

Pay Transparency: Nelson Connects provides pay transparency by placing salary ranges in all job postings in accordance with state and local regulations. We are committed to communicating pay clearly throughout the employment process.

California Fair Chance Act and Beyond: Qualified applicants with criminal histories will be considered for employment in accordance with applicable regulations. We will consider qualified Applicants for employment, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and CA Fair Chance Act.

Temporary Associate Benefits Offered: Weekly benefits offered include Medical, Dental, Vision, HSA, EAP, Life/AD&D, STD, Commuter FSA, + state mandated benefits.

EEO Statement: Nelson Connects is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other classification protected by law.

PandoLogic. Keywords: Customer Service Representative, Location: Davis, CA - 95617