Customer Service Representative - Spherion

Spherion is currently hiring a Customer Service Representative for our customer located in the Huber Heights area! Here are some brief details followed by the full description:

Schedule: Mon-Fri, 8:00am-5:00pm
Pay: $21/hr
Position: CSR - TEMP TO HIRE POSITION!

Education:

Associate or bachelor?s degree preferred.
Experience:


Office environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Travel Required

None

Responsibilities:
Essential Job Duties and Responsibilities

-Complete requests received via phone or electronically from internal and external customers.
-Create and manage standard quotations, sales orders, returns, warranty requests, credit/debit, portal, tailgate, and orders in SAP in a timely manner according to established goals of the Customer Service Manager.
-Handle internal and external customer inquiries regarding order status, inventory availability, delivery status, and pricing.
-Follow correct process to communicate with other team members to solve problems and get the information needed for an inquiry.
-Ability to learn and use case management technology to retrieve and update status of each task assignment.
-Identify opportunities to enhance and improve their daily tasks.
-Base performance standards against established metrics to drive performance improvements.
-Conduct themselves in a way that fosters a positive, supportive, and professional work environment in which everyone is treated with dignity and respect.
-Performs other duties as assigned.

Working hours: 8:00 AM - 5:00 PM

Skills:
-Two+ years of CSR experience preferred.
-Previous SAP experience preferred.
-Previous case management system experience preferred.
-Good organization skills
-Good time management skills
-SAP system knowledge
-Able to work under pressure.
-Relevant experience in a customer service-related environment or a business environment is highly desired.
-Maintain a high degree of professionalism when dealing with customers and associates.
-Working Conditions and Physical Demands

Education:
High School

Experience:
1-4 years

Qualifications:
-Customer focused.
-Team Player
-Detail Oriented
-Analytical skills
-Self-motivated
-Computer literate


APPLY TODAY TO START YOUR PATH TO A NEW CAREER!! Apply with Spherion Today!

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Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).