Customer Service Representative - TEKsystems

Job Description:

We have an opportunity for an International Customer Service Support Specialist to join our team. You will build sustainable processes to improve customer care, anticipating and providing solutions for international opportunities.

• Be the primary contact for International Distributors and Sales network.

• Provide day-to-day problem resolution; effectively communicating by phone and email.

• Manage incoming email via the international Salesforce, providing timely responses.

• Oversee information between customers and internal departments (Engineering, Purchasing, Scheduling, Production Planning, Credit and Logistics) to meet customer expectations.

• Work with internal team to provide update on orders/parts.

• Meet with sales team weekly via teams to review customer orders.

• Coordinate with customer, freight forwarder and logistics department in securing transportation for international shipments.

• Work closely with logistics and freight forwarders for international shipping relative to Export Documentation (Commercial Invoice, SLI, Country of Origin, HTS Classification).

• Collaborate with third-party agencies to ensure that we adhere to country specific regulatory requirements.

• Present and explain recommended product solutions.

• Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions regarding current, alternative or new products.

• Work closely with credit team on any credit and debit memos as needed.

• Build strong working relationship with cross-functional departments.

Preferred Skills & Qualifications:

• 1+ years of experience working with international customers
• 1+ years Salesforce or SAP Experience
• High School Diploma

Hours

• Training onsite for 2-4 weeks then will be working remotely Wed and Fri and will be onsite Mon/Tues/Thursday.
• Hours will be 7:30am-4:00pm.

This is a full-time opportunity with a reputable company! If you or someone you know is interested in this position, please send a resume!

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.