Customer Service Representative - Lefever Building Systems

Lefever Building Systems is looking for a customer service representative to join our team in our Denver, Colorado office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

• Bachelor’s degree or equivalent
• 1-2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system

About Lefever Building Systems:

Lefever Building Systems (LBS) offers exceptional customer service, outstanding workmanship, and on time/on budget design and construction management expertise for commercial and industrial construction projects throughout Colorado and the West.

The LBS team has extensive expertise and is proud to deliver a quality and reliable total building experience which keeps our customers coming back. Our business is built on referrals and repeat customers. Since 1987.

Our Values

These are the core tenets that guide our work, unite us as a team, and help us be the best building partner we can be.

DO THE RIGHT THING
DETERMINED TO SUCCEED
TEAMWORK: EVERYBODY HELPS EVERYBODY
RELATIONSHIPS ARE OUR FOUNDATION
experts in our field: always learning.

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