Customer Service Representative - Decker Truck Line, Inc.

Decker Truck Line, Inc. is HIRING NOW and looking for experienced individuals to join our team! Decker is a family-owned company and all about working as a team. We accomplish our goals by treating others with respect, compassion and integrity. We aim to attract, develop, and retain the best people by creating a stimulating, fun, and open work culture that promotes personal development and work/life balance. We offer Competitive Salaries and Benefits for our full-time employees! Driver Leaders are paid a competitive base salary and then have bonus potential every quarter on top of that! Becoming part of the Decker family means becoming part of an award-winning company that won the "Iowa Motor Truck Association Image Campaign" 2 years in the row for community involvement, fundraisers and local donations and was a recipient of Hy-Vee’s “Transportation Supplier of the Year” Award AND the 2022-2024 Best Fleets to Drive For!

Due to business growth Decker Truck Line, Inc. has an opportunity available for a self-motivated individual to join our team as a Customer Service Representative. The ideal candidate will have a solid background in refrigerated or flatbed truckload operations. Great full-time first shift schedule of Monday-Friday 7am-4pm or 8am-5pm!

A day in the life of a Customer Service Representative looks like:

• Planning available trucks to available freight focusing on optimizing capacity, improving fleet and company revenue goals, and customer satisfaction while aiding Driver retention
• Improving utilization by coordinating with Sales, Account Managers and Logistics on load balances, customer/lane opportunities, and Driver needs
• Identifying opportunities that increase customer satisfaction/growth potential with new and existing shippers with asset and logistics capacity
• Managing trailer pool balances at all customer facilities and drop yards
• Assisting with swaps/repowers to improve operations and meet customer requirements and expectations
• Proactively working through exceptions and operational issues with customers, Drivers, and internal colleagues in an equitable manner
• Other duties as assigned

Customer Service Representative Must Haves:

• Two years minimum experience in a directly related position
• Capability to calculate time zones, understand DOT HOS regulations, and comprehend military time
• Excellent communication, analytical, problem solving and decision-making skills
• The ability to multi-task in a fast-paced environment
• A background in MS Office
• Desire to help customers, Drivers and the company succeed

Customer Service Representative Nice to Haves:

• 2-year AA or AS degree preferred
• Experience with McLeod/TMS, EDI, and independent web-based systems

What You Get From Decker:

• A competitive salary paid weekly PLUS a quarterly performance bonus!
• Optional Health, Dental, Vision, Life, Short and Long Term Disability, Critical Illness and Accident Insurance
• 401(k) with an Employer Match of $0.50 for every $1 up to 8% of your gross salary!
• Flexible Spending Accounts for both Medical and Dependent Care Expenses
• One week of PTO upon hire; another week at 6 months and then annually thereafter!
• Paid Holidays and more!

Becoming part of the Decker family means becoming part of an award-winning and essential company that has been in business for over 93 years! We have a family friendly, rewarding, and inclusive work culture. Hard work and commitment does not go unnoticed. The opportunities are endless!

Equal Opportunity Employer