Customer Service Representative - Dispatcher - Kelley Electric

Are you ready to electrify your career? At Kelley Electric, we're searching for an organized and customer-focused Customer Service Representative - Dispatcher to join our growing team full-time in Allentown, PA. We offer competitive pay of $17-$19 per hour, plus a benefits package that will light up your life!

Benefits:

• A 401(k) with match
• Health, dental, and vision insurance
• Flexible schedules
• Paid time off

If you're excited about being part of a company that truly values its employees and clients, we want to hear from you!

ABOUT OUR COMPANY

Kelley Electric, a budget-friendly electrical company with 26 years of experience, is dedicated to providing top-notch service in Allentown and the Lehigh Valley area. We've built a team of skilled electricians who prioritize safety and excellence, using the best equipment to ensure that every job is done correctly the first time. Employees enjoy performing rewarding work and love having a great work-life balance. We have a growth-oriented culture, making this an excellent place for motivated people to learn more and advance professionally!

ABOUT THIS DISPATCH ROLE

Schedule: This is a full-time, in-office dispatch position based in Allentown, PA. Your schedule will be Monday to Friday, 8:30 AM to 4:30 PM, giving you a great work-life balance while being an essential part of our team.

Your Day: As a Customer Service Representative - Dispatcher, your day starts bright and early with answering calls from customers in need of our electrical services. You provide clear information about how our service calls work and book their appointments. You keep our team running smoothly by dispatching technicians efficiently, ensuring that everyone is where they need to be. Throughout the day, you also follow up with customers on previously quoted estimates, answering any additional questions they may have. You are the first point of contact, making sure customers are cared for and our operations run like a well-oiled machine.

The Minimum Requirements to Be Considered:

• High school diploma or equivalent
• Experience with Microsoft Word and Excel
• Strong communication skills and a customer-first mindset
• Must be comfortable telling customers about dispatch fee and providing value over the phone to book the service call
• 80% booking ratio required

Preferred Qualifications:

• Experience in the home services industry

READY TO APPLY?

If you're ready to take the next step in your dispatch career and join a company that feels like family, apply to be a Customer Service Representative - Dispatcher at Kelley Electric now! Our initial application takes just 3 minutes and is mobile-friendly. We can't wait to learn more about you and kick off the process!