Customer Service Representative/Dispatcher - Ever Staff
Bedford, OH 44146
About the Job
Job Description
We are seeking a detail-oriented and organized Customer Service Representative/Dispatcher for our client in Oakwood! The ideal candidate will be responsible for managing and coordinating the dispatching of field service teams, ensuring timely response to customer inquiries, and maintaining open communication between customers and service personnel.
Position Details:
- Pay: $16-$18
- Schedule: Wednesday-Sunday 4pm-12pm
- In office position
- Direct Hire Opportunity
Benefits:
- Medical, Dental, and Vision
- 401K with company match
- PTO
- Additional supplemental benefits
Responsibilities:
- Verify, respond to, and dispatch appropriate personnel for alarm signals.
- Contact customers regarding non-emergency signals and provide necessary updates.
- Notify emergency responders after dispatching on critical signals, ensuring timely and accurate communication.
- Process basic data changes and updates to customer accounts as needed.
- Answer, direct, and distribute incoming calls when required.
- Understand and follow standard operating procedures (SOPs) for various types of alarm signals.
- Available to work weekends, holidays, and shifts, including the possibility of mandatory overtime.
- Assist with administrative tasks as directed by management.
Requirements:
- Ability to manage multiple tasks in a fast-paced, dynamic environment.
- Strong verbal and written communication abilities.
- Strong computer skills, including experience with Microsoft Outlook, Word, and Excel.
- Ability to adapt to changing conditions and maintain consistent performance.
- Ability to exercise independent judgment and implement problem-solving techniques.
- Positive, open-minded, and cooperative attitude, with a focus on teamwork.
- High school diploma or equivalent required.
- Willingness to work weekends, holidays, and overtime as necessary.
All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.
EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).
Source : Ever Staff
