Customer Service Representative and Dispatcher - CRH Americas

Job ID:  503340

RiverBend Materials, a CRH company, is a member of the CRH West Division family, values a culture of growth, development, and internal promotion.  We are a dynamic, growth-oriented, national aggregate, asphalt, concrete, and construction family of companies.  For over 80 years, we have worked to be the preferred source of quality rock products, concrete, asphalt paving, and construction services.   We have been recognized by numerous organizations for our commitment to safety, customer service, and innovation.  

Position Overview

In this role, you’ll work both independently and with a team to provide top-tier customer service. You’ll take incoming calls, receive orders, schedule daily deliveries, and address customer issues as they arise. If you’re someone that takes pride in your organizational and multitasking skills, enjoys finding creative solutions to fill a customer request, and thrives in a fast-paced environment, you’ll feel right at home here. Once strong skills are shown as a customer service representative, you will have the opportunity to move to our concrete dispatch team. Our dispatch team works creatively to solve customer needs using the logistics and data of multiple systems and is the perfect next step for those looking to continue their career growth with us. Our ideal candidate will have knowledge of the service area in Salem, Corvallis, and Eugene, preferably in the transportation and construction industry. However, drive and willingness to learn will give anyone the opportunity to grow with our team. By ensuring our customer connections are strong, you will play an integral part as we stand together to reinvent the way our world is built.

Wage: 21+/hr DOE

Location: Salem, OR.

Shift: M-F, full time. Some Saturdays may be needed to meet business demands.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Minimum Qualifications

• Strong organizational, customer service, and telephone skills, with proficiency in Microsoft Windows applications and exceptional typing skills.
• Ability to multi-task, prioritize workloads, and handle problems professionally in a fast-paced environment, both independently and part of a team.
• Effective communication skills with all departments and customers, both on the phone and in person.
• Competency in basic math operations, including addition, subtraction, multiplication, division, and the ability to compute rates, ratios, and interpret bar graphs.
• Safety minded professional who demonstrates good performance, attendance, and punctuality.
• Must pass pre-employment physical exam and pre-employment controlled substance testing. 
• Demonstrates the ability to work overtime as needed.
• Must have current US Authorization to work or ability to obtain without company assistance prior to start date.

Preferred Qualifications

• Bilingual (English/Spanish) - Ability to speak, read and write fluently.
• Trucking and construction related industry experience.

Company Benefits:

• Medical/Dental/Vision/Prescription
• Generous Paid Time Off
• 401k with Roth option & 5% Company Match
• Profit Sharing
• 9 Paid Holidays (8 Static and 1 Floating)
• Parental Leave
• Tuition Reimbursement Program
• Employee Assistance Program
• Company Paid Life Insurance
• Short- & Long-Term Disability
• Potential for Overtime
• Opportunities for Internal Mobility
• Professional Development Opportunities
• Earn More with our Employee Referral Program
• Company Discounts on products, goods, services, electronics, automotive, travel & more!
• Opportunities for Community Engagement

Key Responsibilities (Essential Duties and Functions):

• Intake and verify orders via centralized call center with high call volumes.
• Maintain a pleasant and accommodating demeanor over the phone and always demonstrate positive and professional attitude with team members, customers, drivers, dispatchers, salesmen etc.
• Aggressively seek timely solutions to developing problems while fostering lasting business relationships with our customers.
• Schedule, dispatch, and control the appropriate level of drivers required to satisfy customer demand while maintaining safety and efficiency goals established by the company.
• Demonstrates ability to multi-task and prioritize workloads in a fast-paced environment.
• Must be able to navigate various computer systems. Needs to be familiar with our local delivery areas and must be able to assist drivers in finding jobsites.
• Must be able to work overtime and varying shifts including early mornings, late afternoons, and Saturdays.
• Record accurate delivery and product information on order; negotiate delivery times with customers.
• Attention to detail is imperative to accurately record delivery and product information into command dispatch system with ability to negotiate delivery times with customers.
• Must be able to perform in high call volume situations while multitasking with plants, team members in the office while sitting for long periods of time.

• Promptly communicate with supervisors on any flaws in material.
• Take action to avoid potential hazards or obstructions.
• Other tasks and duties as assigned to meet business needs.
• Regular and timely attendance.
• Participate in and promote an inclusive work environment.

Work Environment:

• Office setting
• This position is largely sedentary; however, caution needs to be taken when lifting files, boxes, opening file cabinet drawers.
• To avoid injuries to hands, back, and neck, proper ergonomics should be maintained while working at desk/workstation.
• Ability to sit and stand for extended periods of time.

The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

RiverBend Materials, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.