Customer Service Representative and Dispatcher - Yellowstone Local

Yellowstone Local Presents: Al Coronado Plumbing

Yellowstone Local is an industry leader representing the nation's best skilled-trade companies and helping them find and hire the industry's top-performing talent. All of our positions are direct-hire placements, ensuring you can step into a role that makes you a standout in the industry—without the hassle of placement fees.

We are proud to introduce you to Al Coronado Plumbing!

Is Your Current Job Holding You Back?

Are you tired of feeling like just another cog in the machine? At Al Coronado Plumbing, your talent won’t go unnoticed. We’re looking for a Customer Service Representative and Dispatcher who’s ready to join a supportive and encouraging team environment and make a real impact.

Your New Role:

As our Customer Service and Dispatch rock star, you’ll be the lifeline for our customers and the backbone of our operations. Your responsibilities will include:

• Answering phone calls within two rings
• Scheduling plumbing appointments and managing customer information
• Communicating with customers to provide updates and schedule services
• Dispatching technicians to jobs best suited to their skills
• Supporting the management team with clerical tasks
• Participating in an after-hours on-call rotation with flexible scheduling

What’s In It For You:

• Respect and Dignity: You’ll be valued and treated with courtesy by colleagues and management alike.
• Stable Pay: Expected annual income $55,000 - $75,000; $18 - $22 per hour starting DOE with additional compensation structure and quick climb in income potential
• Work-Life Balance: Family-friendly schedules that let you balance professional and personal commitments.
• Career Growth: Real advancement opportunities based on merit and dedication.
• Generous Benefits: Health insurance, dental and vision coverage, paid time off, and retirement plans with a company match.
• Additional Perks: New home and car down payment assistance, continued training, and semi-annual feedback surveys.

Why You Will Never Want To Leave:

At Al Coronado Plumbing, we foster a culture of openness and transparency. With a 4.9 Google rating and a mission to provide top-tier service, we pride ourselves on our commitment to quality, honesty, and professionalism. Over 40% of our team has been with us for more than five years, and many for over a decade. Join us and be part of a team that knows how to make work meaningful and rewarding.

This Job Isn’t For You If:

• You dislike working in a fast-paced environment.
• You aren’t comfortable being on-call occasionally, including some Saturdays and holidays.
• You lack reliable transportation.

This Job Is For You If:

• You thrive on solving problems and have excellent organizational skills.
• You have a professional demeanor and a friendly phone voice.
• You pay attention to detail and communicate accurately.
• You can work both independently and as part of a team.
• You type at least 45 words per minute and are proficient with Microsoft Office.

Ready to Make a Difference?

Join us now and become a key player at Al Coronado Plumbing. Your new adventure awaits!

• 1-3 years of dispatching experience
• 1-3 years of customer service experience
• 2 years of administration or home service company experience
• High school diploma or equivalent
• Excellent communication and organizational skills
• Professional customer service demeanor
• Ability to sit for long periods and navigate a basic office setting
• No felony record or drug use
• Minimum 45 wpm typing skills
• Knowledge of DESCO software is a plus but not required
• Goal-oriented with a positive attitude to meet the current atmosphere
  

"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."