Customer Service Representative - Sharpened Image, Inc.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

· Assists customers with the account opening process.

· Accurately explains the terms/conditions and policies/procedures relating to the account.

· Processes account payments, perform cash out process at end of shift

· Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer.

· Performs account maintenance, including account changes, adjustments, and statement requests.

· Contacts customers for additional account information.

· Assists in problem correspondence as required.

· Prepares reports including CSR Daily Activity report and cash out report.