Customer Service Representative - Downers Grove - Masco Corporation
Downers Grove, IL
About the Job
This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12277362
## Essential Job Functions
Position Responsibilities
Customer Service Representative responsibilities include but are not
limited to:
- Interacting with customers via telephone, email or in person to
provide support and information on I-PASS and invoice accounts with
limited supervision while meeting timeliness and accuracy standards
- Processing customer financial applications, processing payments,
performing reconciliation activities and investigating issues
related to customer accounts
- Educating customers on the advantages of our I-PASS products to
further improve market penetration levels
- Handling large volumes of mail including, but not limited to,
payments, new applications, inventory/transponder requests, account
updates, and customer complaints and/or questions.
- Handling extremely confidential information in accordance with PCI
Standards/Compliance
- Performs other duties as needed
## Qualifications
Position Qualifications
Education (Required)
- High School graduate or GED Equivalent
Skills and Experience (Required)
- Minimum of three to five years of customer service experience
working within a retail, sales, call center or similar customer
service environment.
- Excellent verbal and interpersonal communication skills
- Previous cash handling skills are required
- Superior organizational, problem-solving and critical-thinking
skills
- Ability to use a range of technology and tools, including but not
limited to Microsoft Office
- Must be willing to travel to other locations, if needed
- Must be able to work varying schedules, including but not limited to
weekend shifts
- Candidates must score 75% or higher on a typing test in order to be
granted an interview
Skills and Experience (Preferred)
- Knowledgeable of the Tollway back office system(s):
- Electronic Toll Collection, specifically SAP ATS
The Illinois Tollway is committed to creating a diverse environment
and is proud to be an equal employment opportunity employer. All
qualified applicants will receive consideration for employment without
regard to race, color, religion, marital status, national origin or
ancestry, disability, unfavorable discharge from military services, age,
order of protection status, military status, sex or sexual
orientation.
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12277362
## Essential Job Functions
Position Responsibilities
Customer Service Representative responsibilities include but are not
limited to:
- Interacting with customers via telephone, email or in person to
provide support and information on I-PASS and invoice accounts with
limited supervision while meeting timeliness and accuracy standards
- Processing customer financial applications, processing payments,
performing reconciliation activities and investigating issues
related to customer accounts
- Educating customers on the advantages of our I-PASS products to
further improve market penetration levels
- Handling large volumes of mail including, but not limited to,
payments, new applications, inventory/transponder requests, account
updates, and customer complaints and/or questions.
- Handling extremely confidential information in accordance with PCI
Standards/Compliance
- Performs other duties as needed
## Qualifications
Position Qualifications
Education (Required)
- High School graduate or GED Equivalent
Skills and Experience (Required)
- Minimum of three to five years of customer service experience
working within a retail, sales, call center or similar customer
service environment.
- Excellent verbal and interpersonal communication skills
- Previous cash handling skills are required
- Superior organizational, problem-solving and critical-thinking
skills
- Ability to use a range of technology and tools, including but not
limited to Microsoft Office
- Must be willing to travel to other locations, if needed
- Must be able to work varying schedules, including but not limited to
weekend shifts
- Candidates must score 75% or higher on a typing test in order to be
granted an interview
Skills and Experience (Preferred)
- Knowledgeable of the Tollway back office system(s):
- Electronic Toll Collection, specifically SAP ATS
The Illinois Tollway is committed to creating a diverse environment
and is proud to be an equal employment opportunity employer. All
qualified applicants will receive consideration for employment without
regard to race, color, religion, marital status, national origin or
ancestry, disability, unfavorable discharge from military services, age,
order of protection status, military status, sex or sexual
orientation.
Source : Masco Corporation
