Customer Service Representative - Sentinel Technologies Inc.

ASAP Start: This position is part of a Customer Service Team. Customer Service Representative is responsible for being the first point of contact for Sentinel’s clients within our 24/7/365 call center providing primary communication links following department procedures. This role is responsible for ensuring customer satisfaction by providing customers with courteous, professional and efficient service at all times. As a Customer Service Representative you will handle approx. 80 – 100 in-bound and out-bound client calls daily obtaining and documenting incidents. The ideal candidate will perform a variety of tasks and have skills including but not limited to: call monitoring, multitasking and meeting skill set ratios, ability to quickly respond to problem/critical situations, obtains training as required and the ability to adapt to company/department changes. For this role, accurate and timely communication is significant, following proper phone etiquette procedures using precision and accuracy with variable systems. We encourage and listen to suggestions and recommendations in an effort to continually improve customer service operations. This position will require you to be in training Monday- Friday, 8:30-5. Once training is completed, the schedule will be three 12 hour days, 7am-7:30pm. This is a 3 day schedule with one weekend day and the other standby day to be determined. This is a full-time position hybrid for our Downers Grove office.

All Customer Service Representatives are obligated to fulfill standby duties as scheduled. All Customer Service Representatives are required to be accessible by cell phone. In the event that a shift change occurs based on a business need, it is required all Customer Service agents/leads will be subject to make the change coordinated by management. The change applied could be a temporary or permanent result again based on the department’s requirements.