Customer Service Representative - Primary Location

Join Nathan Gibbs & Associates, a leading provider of exceptional customer service solutions, as a Customer Service Representative. At Nathan Gibbs & Associates, we believe in the power of amazing customer experiences and aim to be the industry standard in customer service excellence.

As a valued member of our team, you will serve as the first point of contact for our valued clients, providing timely and professional responses to their inquiries and requests. You will have the opportunity to showcase your excellent communication skills as you handle customer interactions, demonstrating empathy and understanding to ensure their needs are met.

Salary Range: $30000.00 - $45000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Work from Home

Health Insurance

Dental Insurance

Vision Insurance

Career Growth Opportunities

Retirement Plan

Responsibilities

Make outbound phone calls to leads with the goal of presenting our services and then transfer to one of our professional sales representatives.

Delivering scripted talks that describe the companys products or services

Obtaining customer information such as name and address

Keeping track of customers that have been contacted and those who do not want to be contacted in the future

Following up on previous customers

Maintaining records of customer contacts

Experience in telemarketing and/or inside sales

Inbound/outbound telephone experience preferred.

Ability to gather information on customers location and demographic

Have previous experience in qualifying and identifying prospects.

Be motivated to achieve and exceed daily goals.

Ability to schedule and follow up with prospects effectively

Able to provide feedback and work well under- pressure

Knowledge of excel/ google sheets

Have excellent time management, organization and multitasking skills.

Excellent communication skills - written, verbal and listening

Have a proven track record of maintaining strong client relationships.

Have a "can do" attitude.

Ability to work in team environment