Customer Service Representative, East Rutherford, NJ USA - GENLED Brands

Responsibilities

· Delivering excellent service to various customers from different market applications (LED architectural lighting, LED signage lighting) via close cooperation with various internal and external team members

· Building and maintaining a solid customer relationship

· Providing accurate and timely quotations to customers

· Creating and entering orders in the system

· Providing support to the Sales team (e.g., quotations, delivery status, order reports)

· Managing daily customer orders in a timely manner (receive and confirm all orders with customer, provide shipment tracking or order status if on back order)

· Handling and resolving operational issues that may arise from the end-to-end sales process (e.g., order status, deliveries, returns)

· Engaging with other functions to ensure best-in-class customer service support (e.g., sales teams, supply chain, logistics)

· Proactively participating in daily shipping activities to include preparing shipping documents, ensuring accuracy and returning paperwork to the warehouse to meet deadlines

· Establishing and conducting regular customer review calls while building follow-up action plans tracked in CRM system

Requirements

· Associate's degree or relevant discipline with a minimum of 2 years of Inside Sales or Customer Service Experience

· Proven track record and knowledge in the LED signage or LED architectural lighting industry is a plus

· Inside Sales and Customer Service skills

· Proficiency in Microsoft Office and Order Entry software

· Working knowledge of Microsoft Dynamics CRM preferred

· Self-motivated, able to independently manage various activities with minimal supervision

· Customer-oriented mindset

· Excellent communication, listening and collaboration skills with a problem-solving mindset

• This position is subject to background checks