Customer Service Representative - Joshua Tree Experts

Reports to Department Supervisor

The Customer Service Representative will interact with Joshua Tree Experts clients by addressing inquiries and resolving complaints.

Would you enjoy working for a growing company?

Our clients love us, because we love ensuring they have safe, healthy, and beautiful home environments.

Duties and Responsibilities:

• Communicate effectively with clients via telephone and email to provide support and information on services
• Maintain client accounts and record of client interactions with details of inquires, complaints, or comments
• Collects and enters services for new and existing clients
• Fields client questions and complaints
• Accept payments over the phone
• Follow closing procedures for client-approved services
• Advise Technicians, Crew Leaders, Department Supervisors, Account Managers, and Leadership of changes in services or necessary client information
• Qualify and enter service calls
• Prepare and mail invoices for completed services
• Conduct quality assurance control on client accounts for accuracy and completeness
• Ensure that appropriate actions are taken to resolve client's problems and concerns
• Build and maintain trustworthy relationships with clients
• Enter soil testing information into client's accounts, once received back from testing
• Conduct call-aheads, as assigned
• Performs other related duties as assigned

Required Skills and Abilities:

• Excellent communication skills including active listening
• Excellent ability to multitask and prioritize
• Excellent planning and organizational skills
• Excellent attention to detail
• Excellent ability to remain professional and courteous in adverse situations
• Great decision-making skills
• Ability to think critically and problem-solve
• Ability to persuade
• Ability to adapt and improve
• Must be able to work 40 hours per week
• Must be able to work overtime and weekends, if necessary
• Proficient computer skills with the ability to learn new software

Required Education and Experience:

• High School Diploma or GED
• Minimum 1 year experience in customer service
• Experience in Green Industry is preferred

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer