Customer Service Representative at HCLTech

HCLTech is a global technology company, home to 222,000+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG and Public Services. Consolidated revenues as of 12 months ending December 2022 totaled $12.3 billion. To learn how we can supercharge progress for you, visit .

HCLTech is looking to hire a Customer Support Executive who Participate's in knowledge updates/fresher training, coaching plans, and roundtables. Reliably adheres to schedule provided by operations to ensure SLAs are met.

This opportunity requires 3 weeks of onsite training at El Paso, TX. Later it will be remote support.

Brief Job description:

Job title: Customer Support Executive

Location: El Paso, TX (3 weeks of onsite training then it will be remote)

Duration: FTE

Language Needs – Bilingual Spanish/English

Detailed description/responsibilities:

• To adhere to quality standards, regulatory requirements, and company policies.
• To ensure positive customer experience and CSAT through first call resolution and proper escalation of complaints, Adverse Events, and submission of appropriate help desk tickets.
• Handles needs of customer via phone, chat, email, and SM in accordance with program standards.
• Independently resolve issues within scope at time of interaction.
• Participate in knowledge updates/fresher training, coaching plans, and roundtables.
• Reliably adheres to schedule provided by operations to ensure SLAs are met.