Customer Service Representative- Entry Level at Regency Insurance Group

Fresh out of school and looking for an exciting opportunity and rewarding customer service career in the heart of Bonita Springs, FL?

Join our vibrant team as an Insurance Customer Service Representative, working in our beautiful office building. Since this is not a commissioned role or sales-related your pay will not change from week to week.

As an Insurance CSR, you will play a key role in working with our valued customers, assisting them with policy changes, and ensuring they receive top-notch customer service. Our office, located in the scenic Bonita Springs, specializes in personal lines insurance, with a primary focus on home and car insurance. You will work with customers who already love us and help them answer questions and service their active policies.

Benefits:

• No experience needed
• Work in our beautiful office building in Bonita Springs, FL.
• Competitive compensation
• Opportunities for growth within the agency.
• Ongoing professional development and training.
• Great health insurance and benefits
• Holidays off
• Generous PTO
• Matching 401K

$50,000

• Plan community events to market the company and increase brand awareness
• Help build online marketing, brochures, email campaigns, etc. that highlight our services
• Create and implement data entry protocols to streamline processes and increase productivity
• Inform team members regularly about the status of projects and any setbacks or achievements
• Buy materials for the office when necessary

• Engage with existing customers to address inquiries, assist, and facilitate policy adjustments
• Deliver exceptional customer service to maintain high client satisfaction levels
• Collaborate with the team in our bustling office environment, handling various tasks efficiently
• Comfortable talking on the phone

• High school diploma or GED required, some college experience preferred
• Display excellent written, problem-solving, and verbal communication skills
• Customer service experience in our industry is preferred
• Navigates computer programs with ease to provide a quick front-desk experience for customers
• History of being deadline-driven and extremely organized

• Willingness to obtain an insurance license; we are prepared to support you in the licensing process
• Adaptability to a fast-paced work environment with the ability to manage multiple tasks effectively
• Be comfortable working in an office
• Willing to learn new things

About Company

Regency Insurance Group is a personal lines insurance agency based in sunny Florida. We specialize in providing home, car, and flood insurance in a complex coastal marketplace. Regency Insurance Group was founded in 2012 by Kagen Cooksley and Kevin Koelemeyer. They have grown this tremendous operation from scratch to over 30,000 clients. Regency Insurance Group has the absolute best team in the industry and our model is to provide excellent customer service while offering the most competitive products. We love to grow and have fun doing it.