Customer Service Representative (Entry Level) - Grads Welcome! at Pinnacle Performance Group

Are you interested in customer service, marketing, sales, and business related fields?
Are you looking to gain transferable skills?
Are you sick of being stuck behind a screen and wanting a more interactive career?

If your answer is “yes” to any and all of the above then we might have exactly what you are looking for.

At Pinnacle Performance Group, we are seeking a highly motivated and customer-focused individual to join our team as an Entry Level Customer Service Representative. Before there were smartphones and virtual meetings there were personal connections and interactions. In this role, we are going back to the basics and rebuilding the value of communication. The Entry Level Customer Service Representative will be the primary point of contact for our customers, providing exceptional service and support to ensure their satisfaction. As an Entry Level Customer Service Representative, you will handle inquiries, resolve issues, and assist customers in a professional and courteous manner. This is an excellent opportunity for individuals who are passionate about delivering outstanding customer experiences, wanting to start their career in customer service, and prefer personalized interactions.

Main Job Responsibilities for Our Entry Level Customer Service Representative:

• Provide prompt, friendly, and efficient customer service
• Identify and assess customer needs to provide appropriate solutions and recommendations.
• Ensure accurate and detailed documentation of customer interactions, inquiries, and resolutions in the customer relationship management (CRM) system.
• Collaborate with other team members and departments to resolve complex customer issues and escalate as necessary.
• Maintain a comprehensive knowledge of company products, services, and policies to effectively assist customers and provide accurate information.
• Proactively build rapport to enhance customer satisfaction
• Meet or exceed individual and team performance goals