Customer Service Representative - Entry Level - OED

We have an immediate opening for an Entry-Level Customer Service Representative who is eager to grow their skills in a dynamic and supportive environment. This is the perfect opportunity for those looking to start a rewarding career in customer service and make a positive impact every day.

Key Responsibilities:

• Respond promptly to customer inquiries, ensuring a positive experience with every interaction.
• Provide detailed assistance with product information, troubleshoot issues, and efficiently resolve customer concerns.
• Maintain accurate records of customer interactions and transactions, ensuring data integrity and accessibility.
• Identify and escalate priority issues to the appropriate team members, ensuring timely and effective resolution.
• Collaborate with internal teams to enhance customer service processes and improve product offerings, contributing to continuous improvement.
• Adhere to established communication procedures, guidelines, and company policies to maintain consistency and quality in customer service.

Requirements:

• Strong verbal and written communication skills to effectively interact with customers and team members.
• Excellent problem-solving skills with a customer-focused approach to address and resolve issues efficiently.
• Ability to multitask and manage multiple priorities effectively in a fast-paced work environment.
• High school diploma or equivalent; additional education or certifications in customer service are highly valued.

Benefits:

• Competitive starting salary to recognize and reward your contributions.
• Access to extensive training and development programs to support your professional growth and career advancement.
• Join a team-oriented environment that fosters collaboration, teamwork, and individual growth.