Customer Service Representative - TEKsystems

Description:

Will serve as the primary interface between the customer and company for all order related activities and inquiries.

Will work closely with field sales to understand and meet the customer's ever-changing needs.

Principle Duties & Responsibilities

• Provide timely, accurate communication on all price and product availability requests.

• Receive and process customer orders on a timely basis, understand the specific product and shipping requirements, and transmit this info to the pertinent functions within the business. Will need to process all types of orders as instructed or access a customer's online site to pull orders.

• Maintain the customer cross-reference file and shipping arrangements in current programs and on the customer master profiles.

• Thorough understanding of on-time delivery requirements and performance measurement criteria of focused accounts.

• Monitor daily status of all late and/or held orders while looking at alternatives for timely delivery through other shipment methods or product substitution solutions. Provide prompt accurate response to customer inquiries regarding such orders, shipments and invoice statuses.

• Assist in the collection of receivables and resolve disputed invoices/open adjustments by working with customer's buyers and AFCI Finance.

• Communicate and interface with Product Marketing and Field Sales to share all information regarding any customer issues.

• Effectively utilize all resources to meet/exceed customer expectations where standard procedures may fall short.

• Project a positive image of the business and the customer service function to our customers and other employees.

• Maintain a high level of accuracy in documentation

Additional Skills & Qualifications:

Proven ability to handle a high volume of customer inquiries

2+ years prior customer service or account management experience in a business-to-business role

Experience utilizing an ERP system

Hours: Monday - Friday, 8am - 5pm. This is a fully on-site role.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.