Customer Service Representative - First Tek, Inc.

Position Type: Contract (6 months)

Work Schedule: Monday – Friday; 8am – 5pm. Onsight position, 3 days office & 2 days remote (after training)

• Job Responsibilities:
  Analyze the orders received; discuss with the sales teams and / or the customer if necessary.
• Enter and confirm orders in accordance with our customer commitments within 3 working days.
• Enter order details into the information system (ERP), provide updates as necessary (delivery dates, ETD, ...)
• Reserve stock within established deadlines (by product and / or by customer)
• Adhere to guidelines defined by the sales director and in line with our customer commitments (FIFO, entire pallets, dedicated batches, etc.)
• Implement instructions and dispatches sent by Business Managers within guidelines of shortage management.
• Manage and process disputes / complaints in accordance with organizational policies.
• Interact and request information from Sales, Finance and Supply Chain teams as needed.
• Manage constraints (absence of contractual price, shortage, blocking for outstanding overdue, freshness , single lot)
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Understanding of company products, services, and policies.
• Strong time management and decision making skills.
• Communicate to customers and sales group regarding customer orders
• Communicate with supply chain and warehouse regarding shipments
• Support month end activities as needed
• "Own” an order from start to finish for assigned accounts: enter orders, confirm to customer, instructions to warehouse, ensure proper lot/ documentation

For more information please email: steven.morse@cenergyintl.com or text 713 728 7538

Requirements:

• 1 – 5 years Customer service experience

• Experience in using database (Microsoft Dynamics, Google Platform)
• Ability to provide excellent customer service. Sense of service
• Ability to work in a team oriented environment; professional and collaborative-minded at all times.
• Ability to work independently in a time sensitive environment.
• Must possess sound decision making skills and multi-task while working in a fast-paced environment.
• Effective and professional communication (verbal and written)
• Ability to provide good business etiquette electronically and by phone.

Pay Range:
The pay rate for this position is $19 per hour; however, the pay offered may vary depending on job-related knowledge, skills, and experience. This pay information is being provided pursuant to applicable law and is based in part on market location.


Benefits:
The benefits available with this position include:

• Ongoing Training (RSO, Systems, Software Programs, OSHA Safety, JJ Keller, etc.)
• Continuous Employment Development and Learning
• Ongoing Advocacy, internal assets with HSE, Legal and HR teams and experts to aid in Employee Career Path and Advancement
• 401K
• Healthcare & Healthcare Group Medical Coverage
• Dental Insurance Coverage
• Vision Insurance Coverage
• Basic Life Insurance & AD&D
• Long Term Disability
• Voluntary Short-Term Disability
• Access to Health Joy
• GAP Medical Coverage
• Direct Deposit
• Health Savings and Flexible Spending Accounts

Cenergy is a dynamic, diverse, woman-owned company that has provided stellar support to our clients globally for over 25 years! We hire extraordinary people, and each of our team members are encouraged to embody our core values to drive innovation and own it with integrity and trust while adding to our positive and forward-thinking atmosphere.