Customer Service Representative - O'Day Equipment

O'Day Equipment is a B2B petroleum equipment and service company founded in 1935 in Fargo, ND. For over 80 years, our focus has been to provide equipment and service for motor fueling systems in the upper Midwest. We exist to deliver tools and expertise to solve customer problems and help them make more money.

Position Summary:

The Service Support Representative is responsible for maintaining a high level of customer service to O’Day Equipment customers. The SSR will be meeting the customer’s needs through dispatching, scheduling and communicating with the customer to understand their needs and follow up the service ticket until the situation is resolved and the customer has no further issues.

Essential Duties & Responsibilities

• Oversee service needs of customers and bring highest level of customer service in each instance.
• Efficient dispatching of technicians, creation of service calls and scheduling
• Assist with Job/Construction scheduling
• High level of communication and service with both the technician and the customer
• Managing non billable orders and prevention of overuse
• Ensure timely completion of all service calls
• Work with Accounting team for invoicing
• Assist customer with updates
• Background check 

Benefits:

• 401(k)/401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday
• Overtime may be required

Job Type - Full-time

O’Day Equipment is an Equal Opportunity Employer