Customer Service Representative - Tanner Naylor-Farmers Insurance Agency

About Us:

We are a growing company that is looking for a dynamic individual to join our team and to grow our business with us. Our customer-focused Customer Service Representative plays an integral part of the Farmers Naylor Agency team insurance agency in Farmington, Utah. We take pride in fostering strong relationships with our clients, and prospects ensuring their satisfaction is our top priority. As a Customer Service Representative, you'll play a crucial role in providing exceptional service to our valued clients and prospective customers. We are committed to supporting our employees' growth and development. We provide ongoing training and opportunities within the agency.

Salary Range: $38500.00 - $45000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Dental Insurance

Vision Insurance

Life Insurance

Mon-Fri Schedule

Evenings Off

Hands on Training

Retirement Plan

Health Insurance

Responsibilities

Responsibilities:

As a Client Service Specialist, your key responsibilities will include:

• Respond to client inquiries promptly, providing accurate and helpful information via phone, email, and in-person
• Answer all incoming phone calls from our clients, and prospects.
• Process company alerts and notifications within the Farmers system.
• Follow up on client inquires and questions.
• Resolve client complaints and issues in a professional and timely manner
• Assist clients with policy changes, claims, and billing inquiries
• Identify opportunities to upsell and cross-sell insurance products to existing clients
• Have the ability to talk in front of clients and prospects to go over insurance proposals and quotes.
• Maintain client records and documentation accurately
• Work on quote proposals to clients and prospects
• Providing information about our insurance products and services
• Offering personalized insurance solutions that meet our clients' specific needs

Requirements:

• Prior customer service experience preferred
• The ability to get their P+C license
• Has to be a self started and have a strong drive
• Excellent verbal and written communication skills
• Strong problem-solving abilities
• Detail-oriented and organized
• Ability to work effectively in a team environment
• Proficiency in using computer systems and software
• Positive and out going attitude towards clients