Customer Service Representative-Flooring Services - FS Builder Resources

Flooring Services has continued to be a trusted and respected industry leader in the home building industry since 1983. Our family of companies bring the Family Advantage, and we conduct our affairs with integrity while demonstrating respect for our clients, employees, the environment, and the communities in which we do business.

SUMMARY: If you are a people person who enjoys working in a faced paced environment this is a great opportunity for you. In the Customer Service Department, we work as a team to provide excellent customer service in a professional, efficient, and timely manner. As a company we continue to evolve so that we may effectively support not only our customers but our employee's as well.

OVERVIEW OF YOUR DAILY TASKS:

• Entering customer details and order specifications (alpha numeric)
• Respond to various communications in a professional and courteous manner
• Update records for reselections and/or rescheduled installs
• Assist customers with order resolutions
• Work harmoniously with others to ensure daily expectations are achieved
• Adhere to confidentiality regulations
• Proofread data and ensure accuracy

SKILLS/EXPERIENCE TO HELP YOU SUCCEED IN THIS ROLE:

• 1-3 years of customer service experience preferred
• 1-3 years of scheduling experience preferred
• High School Diploma/GED/College required
• Ability to type 40 WPM preferred
• Excellent communication and interpersonal skills
• Positive attitude and drive to succeed

BENEFITS OF WORKING WITH OUR TEAM:

• Medical, Dental and Vision coverage
• 401K
• Paid Holidays
• Vacation and Personal Time
• Employee appreciation events

“Flooring Services and our affiliated entities are proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.”

*This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned as needed by the business.

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