Customer Service Representative - TEKsystems

Description:

INTERNAL: Here are some helpful notes about this role: Plant is open 4:00 am to 5:00 pm - shifts will stagger - need to be able to work at least 8 hours between 4-5 Hours will be 4am – 5pm M-F with seasonal Saturday's. Saturdays are seasonal and rotate Pay range: $20-$24 Essential Duties and Responsibilities Enter customer orders received by email and phone into ERP system Answer high volume of incoming calls and emails in a timely manner Assist customer with product questions, ordering, order tracking, pick-ups, complaints, and problems Communicate effectively with customers related to order status and coordinate with production regarding backordered items Communicate with sales, finance and operation teams to ensure orders are fulfilled Develop and maintain product knowledge to support customer needs and provide solutions Utilize the use of SalesForce to manage customer issues Verify product load and quantities match purchase order Review and retrieve documentation for credit department as needed Issue credits for pallet returns when applicable Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records Execute Daily and Business fundamentals Willing and able to cross-train on other aspects of the customer service process Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed

Skills:

Customer service, erp system, order entry, answering phones, microsoft office, typing, multi tasking, scanning, salesforce crm, lawson erp, manufacturing industry

Top Skills Details:

Customer service,erp system,order entry

Additional Skills & Qualifications:

Requirements/Education and Experience High school diploma or GED, or equivalent combination of education, training, and experience Ability to multi-task, answer phones and enter orders Ability to read and comprehend simple instructions Detail oriented, good organizational and problem-solving skills Manufacturing/industrial environment experience preferred Lawson/H5 and Salesforce experience preferred Disqualifiers: jumpy work history, no experience

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.